Returns & Exchanges

 

 

 

Furniture Return Policy
 
Furniture orders can be changed or canceled for any reason within three days of order date. After three days, changes or cancellations for “Stock” furniture may be subject to restocking fees up to 50% and return costs. “Custom” orders cannot be exchanged, canceled, or returned. Delivery fees are non-refundable.
 
To arrange a return or exchange for a delivered furniture item please call +62 812 395 70 395.
 
Furniture items must be properly packaged in the original shipping containers and packaging materials. Shipping charges for furniture deliveries are non refundable. Return delivery charges equal to the original delivery charges and restocking fees will apply to all furniture returns.
 
If you choose to return a furniture item, PT. Bali Berseri will not reimburse you for any unauthorized shipping expenses incurred by you.
 
Furniture purchases cannot be returned to any PT. Bali Berseri store location.
 
Refunds or exchanges for furniture returns will be processed when the item(s) has been received in our company warehouse. Please allow up to 2 to 3 weeks for your refund or exchange to process.
 
If a furniture item delivered to you arrives damaged, please call us immediately at or +62 812 395 70 395. Retain all packing materials unless instructed otherwise by PT. Bali Berseri. We may require photos of any damage prior to processing your order. All claims for damage must be made within 3 days of receipt.
 
For further information on our furniture return policy on Curbside, Local, and Freight deliveries please call +62 812 395 70 395 or +41 796485430 and speak to one of our Sales Specialists or Customer Service representatives during business hours.

For furniture bought during sales  i.e. with over 50% discount, there will be no refund nor will the furniture be accepted to be returned to the shop.
 
 
 
Accessory Return Policy
 
Your complete satisfaction with our product is guaranteed. Accessory items may be returned or exchanged in their original packaging within 30 days of receipt. Simply follow the Return/Exchange Instructions on the invoice included with your package.
 
Items purchased online excluding furniture can be returned or exchanged at any of our Bali Berseri retail locations, or by following the mail return instructions on the back of your receipt. However, items purchased at a PT. Bali Berseri store can only be returned or exchanged at our retail stores. Go to store locations to view our retail establishments.
 
Art purchases with the exception of Special order Glass Coats may be returned or exchanged in their original packaging within 30 days of receipt. Simply follow the return/exchange Instructions on the invoice included with your package.
 
Special order Art sales are final and cannot be returned or exchanged.
 
Items shipped from vendor may only be returned through the mail. For further information please call +62 812 395 70 395 or +41 796485430 and speak to one of our Sales Specialists or customer Service representative during business hours.
 
Claims for damaged or missing items must be reported within 5 days of receipt of your order.
 
 
PayPal returns
 
PayPal orders may be returned at any PT. Bali Berseri store location for credit back to your PayPal account. Please allow 2-3 weeks for your account to be credited.
Exact items can only be exchanged for PayPal orders.
 
Shipping Charges
 
Shipping charges, including Special Handling and any other related costs, are non-refundable for items purchased online. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. PT. Bali Berseri will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for Fed ex pick up and or inspection.
 
If we request that you return the merchandise to us, we may reimburse you for return shipping expenses at our discretion. PT. Bali Berseri may only reimburse you for the ground shipping expense that was charged for shipping the item(s) originally to you. We will not reimburse you for overnight, express or other special services used at your discretion.
 
Holiday, seasonal and sale items
Items with prices ending in 9 are final sale and cannot be returned or exchanged. Due to the seasonality of some items, holiday merchandise cannot be returned or exchanged after the holiday date has passed.
 
 
Where to return or exchange an item
 
If you would like to bring your accessory return or exchange to any of our PT. Bali Berseri retail store locations, please do so during store hours. Make sure you bring the original invoice to the store with you to indicate an online purchase.
 
Special orders cannot be returned or exchanged. You will have 3 days from the transaction date to change or cancel your special order purchase.
 
 
Items shipped from Vendors
 
Items shipped from vendors, excluding Original Art, may only be returned through the mail. Return shipping fees will apply. Stores are not able to take these returns. Products must be returned in original packaging and unused condition. Please refer to the packing slip or for further information please call +62 812 395 70 395 or +41 796485430 and speak to one of our Sales Specialists or Customer Service representative during business hours.
 
 
How to make an accessory return or exchange

Follow these steps:
 
Complete the required information on the Return/Exchange Form, located on the back of the original packaging invoice.
If you wish to make a return or an exchange please indicate the following: tell us the reason why, and let us know what item you now desire by telling us the product number, product description, and price of the new item.
Pack and seal your return securely in the original package if possible. Include the completed Return/Exchange Form. Packages must be returned prepaid. We recommend you insure all packages. PT. Bali Berseri cannot accept C.O.D. deliveries.
Eligible returns made without a receipt will be issued a PT. Bali Berseri Gift Card for the current value of the returned item(s).
Mail your package to:
 
PT. Bali Berseri
Pertokoan Niaga Dewa Blok B No. 5
Jl. Sunset Road Boulevard, Kuta Bali 80361 Indonesia
Phone: +62812-395-70-395
Email: info@baliberseri.com / anne@baliberseri.com
 
International orders
 
All international orders placed with PT. Bali Berseri on www.baliberseri.com or via phone, fax or any other method are considered final at the point of shipping from PT. Bali Berseri’s warehouse. No refund or exchanges. PT. Bali Berseri offers no service for orders shipped outside of the Indonesia. All vendor warranties are considered null and void without exception.
 
It is the purchaser’s responsibility to insure proper insurance coverage is available to cover loss or damage for orders shipped outside of the Indonesia.
 
 
Credits to your charge card
 
Credit card and PayPal refunds will only be credited to the credit card or account used on the original purchase. It will take 2-3 weeks from the date that PT. Bali Berseri has received your return for your account to be credited. If you made a purchase using a check or money order, your refund will arrive in 2-3 weeks of receipt of your return. Orders purchased with a  Bali Berseri Gift Card will have a new gift card issued for the value of the returned items.
 
 
Sale Price Adjustments
 
Sale price adjustments must be made within 14 days of the original ship date unless otherwise specified. Seasonal and holiday items are excluded.