How to shop online
Browse by category, visit our new section, or use the search feature found at the top right of every page. Once you have found an item you like, simply click the "Add to Cart" button. You can access your shopping cart at the top right of every page. When you have finished adding items to your Shopping Cart, you can proceed to check out by clicking "Checkout Now."
Cart Retention Policy
Items placed into your cart will be held for 30 calendar days for your shopping convenience. This applies to both Registered Customers and customers using Bali Berseri Guest Checkout. If item(s) that you have placed into your cart are no longer available when you return to your cart, the item(s) will be automatically removed upon your reactivating your cart. Product availability is subject to change without notice.
Changing item quantities
If you wish to buy multiple quantities of an item placed in your Shopping Bag, change the number in the "Quantity" box. Be sure to click the "Update" button at the bottom of your list to confirm any changes. We regret that we cannot make changes to online orders once submitted.
Removing items from your shopping bag
If you wish to remove an item in your Shopping Cart, click the "Delete" link that appears to the right of the item you wish to remove.
Discounts, Promotion Codes & Coupons
During online checkout, promotion codes may be entered into the Promotion Code field(s) at the bottom of the Payment Info page.
For each transaction, only one promotion code per category (Furniture, Art and Accessories) can be applied.
Promotions and discounts for Bali Berseri products are not cumulative.
Coupons and discount promotion codes cannot be applied to purchase of gift cards, sale or clearance items, or temporarily reduced price merchandise.
Online Promotion codes are valid only for purchases on www.baliberseri.com
and cannot be used in any of our store locations.
In-store-only promotions are only valid in our store locations.
Bali Berseri reserves the right to limit quantities purchased with any coupon or discount at its discretion.
Please see the details of each promotion for specific terms and restrictions.
Credit card payment, checks and faxed orders
Baliberseri.com accepts the Baliberseri Credit Card, Visa, MasterCard, American Express, Discover, PayPal as well as checks, money orders and Bali Berseri gift cards. If paying by credit card, your account will be charged once your order has been shipped. When using PayPal as a method of payment no other type of payment may be used as additional payment (example Gift Cards). The entire order must be paid for solely with PayPal. If you are using a check or money order, please mail payment at time of purchase to:
PT. Bali Berseri, Kuta, Bali, Indonesia
Faxed orders, as well as orders that are purchased using a check or money order, will be shipped once payment is received, and in the case of check payments, when the check has cleared. Orders sent via fax must have all the items listed with Product Codes and prices. Upon receipt of the order a Customer Relations Consultant will call during regular business hours (Monday - Friday 7:00 a.m. - 5:00 p.m. PST) to review and complete the order with you. At that time you will be requested to give pertinent credit card information.
Send all faxed orders to:
Attn. PT. Bali Berseri, Kuta, Bali, Indonesia
Sales tax policy US only
Because we do business in the following states, AL, AZ, CA, CO, FL, GA, IL, IN, LA, MO, NC, NE, NV, OR, TN, TX, UT, VA and WA, we are required by law to collect all state and local sales taxes based on the destination of the order, regardless if the sale was made in a Bali Berseri retail store or via the Baliberseri.com web site. The Internet Tax Moratorium only provides that no new taxes can be applied to the Internet itself and charges for Internet services, such as access charges. However, the Internet Tax Moratorium does not affect sellers who use the Internet as a medium to market their products. These sellers are subject to the same rules that have always applied to catalog sales, which means that sellers with a presence in a state must collect the state sales tax. Many states also tax the delivery charge you pay on orders sent to your home.
TAX RATES ARE SUBJECT TO CHANGE AT ANYTIME WITHOUT NOTICE.
Track your order
Once your order has been received, you will receive an order confirmation. A separate shipping confirmation for the accessory portion of your order complete with a tracking number will be sent to you via email once your order has been shipped. If you are a registered user, you can also view your order status online at any time by clicking the My Account link at the top of any page of our site.
When you place an order online for furniture, a follow up service call will be made to you by Bali Berseri to review your order information. Your order will not process until we have spoken with you and confirmed the details of your order. No tracking information will be sent with your furniture order confirmation. Combined orders of accessories and furniture may not be delivered together. At Bali Berseri discretion, delivery options may be adjusted during the follow up call.
When we ship part or all of your order from one of our store locations, you will not receive a shipping confirmation. To track these orders, please call our office in Indonesia or Switzerland or contact us at Bali Berseri Customer Service (Phone Number...........). Please be sure to include your order number in any communications.
If for any reason you need to cancel an order, please contact a Customer Relations Consultant toll free at Phone Number ......................or send an email to firstname.lastname@example.org
within 24 hours of placing your order. We will cancel your order if it has not already been shipped.
Your Order History
Bali Berseri will maintain your order history and make it available for you to review online by logging onto your account.
Orders placed up to two calendar years previous will be available to you to review. Orders older than two calendar years will be archived by Bali Berseri but may still be made available to you by calling..........................or emailing your request to email@example.com
. Please allow five business days for all archived order information request responses.
Pricing Errors & Omissions
Please be aware that prices and availability are subject to change without notice. We make every effort to insure the accuracy of the information of our site and when errors are discovered, we will correct them. Be advised that PT. Bali Berseri reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted, after it has been confirmed, or after your credit card or gift card has been charged. If we discover an error after your credit card or gift card has been charged and your order has been cancelled as a result of the error, the credit card will be refunded or the gift card will be replaced in the full amount of the order. You will be notified by email or telephone that your order has been cancelled and you will have the opportunity to place the order at the correct price. Once we process a refund to your credit card please note that bank policies vary as to when the amount is credited back to your account.